Initial Information
Information pursuant to §§ 15, 16 paragraph 1 of the Insurance Mediation Ordinance (Versicherungsvermittlerverordnung – VersVermV)
1. Company and Address
Getsafe Digital GmbH
Waldhofer Str. 102
69123 Heidelberg
Tel.: +49 6221 / 357 999 0
Email: [email protected]
Commercial Register: Amtsgericht Mannheim, HRB 723385
VAT Identification Number: DE294955956
Represented by Managing Director: Christian Wiens
2. Status of the Company under the Trade, Commerce and Industry Regulation Act | Registration
Getsafe Digital GmbH operates as an insurance intermediary (Versicherungsvertreter) pursuant to § 34d para. 1 of the Trade, Commerce and Industry Regulation Act (Gewerbeordnung – GewO), is registered with the competent authority in Germany, and is entered in the German intermediary register pursuant to § 34d para. 10, § 11a GewO under registration number D-QYBT-RIQKC-30. The details of the entry in the intermediary register can be verified with the registration office:
Competent Registration and Supervisory Authority:
Industrie- und Handelskammer Rhein-Neckar
L 1, 2 | 68161 Mannheim
Tel.: 0621 1709-0
[email protected] | www.rhein-neckar.ihk24.de
Registration Office (Joint Body pursuant to § 11a para. 1 GewO):
Deutscher Industrie- und Handelskammertag (DIHK) e.V.
Breite Strasse 29 | 10178 Berlin
Tel.: 0180 600 58 50 (20 cents per call from all German networks)
www.dihk.de | Register lookup: www.vermittlerregister.info
3. Advice and Remuneration
We develop insurance products under the Getsafe brand in collaboration with insurance companies. Getsafe Digital GmbH offers advice in the course of mediation in accordance with the statutory requirements, and arranges and administers Getsafe insurance products on behalf of these insurance companies. The contractual partner and risk carrier of your insurance contract is the respective insurance company.
We act as an insurance intermediary (Versicherungsvertreter) for several insurance companies. Our insurance partners with whom we jointly develop products under the Getsafe brand include in particular: ROLAND Rechtsschutz-Versicherungs-AG, HanseMerkur Reiseversicherung AG, BD24 Berlin Direkt Versicherung AG, ottonova Krankenversicherung AG and Andsafe AG. In addition, we arrange products from further insurance companies. A complete and up-to-date list of our insurance partners is available upon request.
For our services, we receive remuneration exclusively in the form of commission payments from the product providers. The commission is included in the insurance premium payable by you. No additional costs beyond the insurance premium arise for you as a customer as a result of the mediation activity. We do not receive any further remuneration, benefits or other pecuniary advantages.
4. Shareholdings
Getsafe Digital GmbH is a 100% subsidiary of Getsafe GmbH. Getsafe Digital GmbH holds no direct or indirect shareholdings in the voting rights or capital of any insurance company. No insurance company holds direct or indirect shareholdings of more than 10% in Getsafe Digital GmbH.
5. Complaints
If you are not satisfied with our service, you can contact us at any time with your complaint:
Getsafe Digital GmbH
Waldhofer Str. 102, 69123 Heidelberg
Email: [email protected]
Tel.: +49 6221 / 357 999 0
Further information about our complaints management can be found at: www.hellogetsafe.com/de-de/beschwerdemanagement
We will endeavour to process your complaint as quickly as possible. In addition, the external dispute resolution body (see Section 6) is available to you.
6. Dispute Resolution Body for Out-of-Court Settlement
If you are not satisfied with a decision and we are unable to find a solution together, you have the option of contacting the independent dispute resolution body of the Versicherungsombudsmann free of charge:
Versicherungsombudsmann e.V.
Postfach 08 06 32 | 10006 Berlin
Tel.: 0800 3696000 (free of charge)
www.versicherungsombudsmann.de
We participate in dispute resolution proceedings before the Versicherungsombudsmann (§ 30 para. 4 VersVermV). We are neither obliged nor willing to participate in dispute resolution proceedings before other consumer dispute resolution bodies.
As of: May 2026
