Terms of use
1. Scope / Subject Matter of the Terms of Use
1.1 These Terms of Use govern the legal relationship between you and Getsafe Digital GmbH (Getsafe Digital GmbH, Waldhofer Str. 102, 69123 Heidelberg) (“Getsafe”, “we” or “us”) for the use of our website (available at https://www.hellogetsafe.com) (“Website”) and our Getsafe app (“App”).
1.2 Getsafe operates as a licensed insurance broker pursuant to Section 34d (1) of the German Trade Regulation Act (Gewerbeordnung, GewO). Further information can be found in the initial information (Erstinformation), which is also available here. Through our digital services, we arrange insurance contracts between you and insurers. An insurance contract is concluded exclusively between you and the respective insurer; the separate insurance terms and conditions of the respective insurance product apply.
1.3 The use of the App and the Website is subject to the following Terms of Use.
2. Features
2.1 Getsafe gives you the opportunity to obtain information about the products offered on the Getsafe Website and in the Getsafe App, to request and purchase the insurance cover of your choice there or via comparison portals operated by third parties, and to manage your insurance contract via the Getsafe App.
2.2 Getsafe does not charge you any additional fees for these services.
3. Registration and User Account
3.1 To use the full range of features in the App, you will need to create a profile. After entering your valid email address, we will send you a four-digit verification code. You can then complete your details directly in your profile in the App.
3.2 An application to conclude an insurance contract can be made in two ways:
Via the App: This requires an existing and verified user profile as described in Section 3.1.
Via the Website: A purchase is also possible here without prior registration or a user profile.
3.3 You agree to provide all registered information truthfully and completely, and to notify us without delay of any changes. You must also protect your login credentials from access by third parties. In the event of suspected misuse, you must notify us immediately.
3.4 If you decide not to continue using the App, you may delete your account at any time. This requires a notification in text form. Please send us a brief message by email to [email protected]. We will then process the request in the system. Please note that account deletion cannot be handled via our automated chatbot.
4. Arrangement of Insurance Cover
4.1 On our website, we provide non-binding information on various types of insurance. By clicking the “Show price now” button and entering the required details, we will generate a personalised quote based on that information. This does not yet constitute a legally binding offer to conclude an insurance contract.
4.2 The insurance cover you have requested only comes into effect once an insurance contract is concluded between you and the insurer. The display of insurance products in our digital services does not constitute a legally binding offer, but an invitation to submit an offer. You only submit a legally binding offer to conclude an insurance contract by clicking the “Buy now for € X/year” button on our Website or “Continue (€X/month)” in our App. Insurance cover only begins upon express acceptance by the insurer (e.g. by sending the insurance policy).
4.3 In order for us to provide our brokerage service, it is necessary to forward the details you provided as part of your request to the respective risk carriers. Only the data that is strictly required for assessing the risk to be insured and identifying you will be transmitted. By requesting an insurance product, you consent to us securely transferring this data to the partner companies involved in the brokerage process (see Section 7).
4.4 If you have concluded an insurance relationship, you can view and download your contract details in the App at any time. To do so, you must register to use the App and download it onto a compatible mobile device.
5. Availability and Changes to the Services
We strive to ensure high availability of the Website and App, but do not guarantee uninterrupted accessibility. We reserve the right to modify or expand features of the App, or to discontinue its operation, at any time. There is no legal entitlement to continued use of the App. In the event of permanent discontinuation, we will notify you with reasonable advance notice so that you can save your contract documents stored in the App.
6. Intellectual Property Rights
All content provided in the App or on the Website (texts, logos, graphics, data) is owned by us or our contractual partners and is protected by copyright. Any use, storage, or reproduction requires our prior written consent. In particular, the automated extraction of data (e.g. by bots or crawlers) and the use of our pricing and tariff information for commercial purposes or to build your own databases are prohibited. Infringements will be prosecuted.
7. Accessibility
We strive to make our digital services accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) and its implementing regulation (BFSGV). Further information can be found in our Accessibility Statement.
If you encounter any barriers while using our Website or App, or find content presented in a format that is not readable for you, please feel free to let us know by email at [email protected].
8. Liability
8.1 We review the content of our Website and App carefully. However, we do not guarantee the accuracy or completeness of the tariff information provided by the insurers.
8.2 Despite modern security standards, use of the internet is at your own risk. You are responsible for maintaining up-to-date virus protection and data backups on your device.
8.3 We are liable without limitation in cases of intent, gross negligence, and injury to life, body, or health. In cases of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical for this type of contract.
9. Data Protection
We process the data you provide during registration and use of our services in accordance with applicable data protection law (in particular the GDPR), to the extent necessary for the performance of the user agreement. Further information on the processing of your personal data and your rights as a data subject can be found in our Privacy Policy. As we also process sensitive data in our capacity as an insurance intermediary, protecting your privacy is our highest priority.
10. Final Provisions and Jurisdiction
10.1 We reserve the right to amend these Terms of Use with legitimate cause (e.g. new features, changes in legislation) with effect for the future. The law of the Federal Republic of Germany applies exclusively, to the exclusion of private international law.
10.2 If you are a merchant within the meaning of the German Commercial Code (HGB), the place of jurisdiction is Heidelberg. Statutory places of jurisdiction apply for consumers. In the event of disputes relating to the brokerage of insurance contracts by Getsafe, consumers may contact the following recognised consumer arbitration body: Versicherungsombudsmann e.V., Postfach 08 06 32, 10006 Berlin, www.versicherungsombudsmann.de. We are legally obliged to participate in arbitration proceedings before this body.
10.3 Should any provision be invalid, the remainder of the agreement shall remain unaffected (severability clause).
As of: 30/04/2026
